How We Do Support Differently
Support isn't just a department — it's a core part of who we are. Here's what makes our approach different.
We Support Your Students Too
When your students have tech questions — how to navigate a course, access content, or troubleshoot an issue — our team handles it. You focus on teaching; we handle the tech support.
Real Humans, Not Chatbots
Every message gets a thoughtful response from a real person who understands online teaching. No automated responses, no ticket queues, no runaround.
Fast, Thoughtful Responses
We respond to every message within 24 hours, often much faster. Available Mon–Fri, 10am–6pm ET. We never sacrifice quality for speed.
Live Office Hours
Get face-to-face help during our live group sessions. Ask questions, share your screen, and get real-time guidance from our team.
What We Believe
Great design comes from focus.
We don’t overwhelm you with choices. We focus on the features you need to deliver an engaging learning experience for your students.
Ridiculously easy.
Technology should get out of the way and allow you to focus on your passion. It should empower, not hinder.
Beyond information.
The most effective learning experiences combine carefully structured content with hands-on learning activities and are supported by an expert Guide.
Conversations.
We learn through conversations. Listening helps us understand your goals — and allows us to provide what you need to accomplish those goals.
Ways to Reach Us
Choose the option that works best for you. We're here to help however you prefer.
Email Support
Send us a message anytime. We'll get back to you with a thoughtful, personalized response.
Typical response: under 24 hours
support@ruzuku.comHelp Center
Browse step-by-step guides, tutorials, and troubleshooting articles written by our team.
150+ articles & guides
Visit Help CenterLive Office Hours
Join our live group sessions for real-time help. Share your screen, ask questions, and get immediate guidance.
Weekly group sessions
Join Office HoursMeet Your Support Team
These are the real humans who'll be helping you. Each one brings deep knowledge of Ruzuku and a genuine passion for helping course creators succeed.
Miriam Crystal
Customer Support Expert
What's your best tip for teaching online?
“Incorporate different forms of media and experiment with how you present content in your lessons! Visual imagery is a great way to break up text on a page. Videos can often present a message more powerfully than text alone. Play with formatting options and lesson length to provide variation and appeal to different learning styles. Have fun with your course! It can be both beautiful and instructional.”
Arleen Barreiros
Customer Support Expert
What's your best tip for teaching online?
“Let it fly! Guess what? Perfection is a myth! Give yourself the permission to get your course to “good enough” let it out into the world and let it fly. Often, playing with your course in real time, getting feedback from your students as they take it, will make for a much stronger, more fulfilling course that you ever expected! Let yourself explore and test new things!”
Dori Zabari
Customer Support Expert
What's your best tip for teaching online?
“Put the blinders on! It’s too easy to get overwhelmed by everything we may want to teach and include in our course(s). And if we’re overwhelmed, our students will be too. My favorite tips: put the blinders on, go one step at a time, and keep it as simple as possible. If it feels simple to us, then it’ll be more easily digestible and our students will thank us!”
Peter Smiley
Customer Success Specialist
What's your best tip for teaching online?
“Visualize your students as you write! The best teaching always keeps the student in mind as an active part of the process. Decide what specific goal you have for each lesson, and how you will best guide them there. Remember that different students often learn in different ways, and use your own strengths to help meet those learning needs.”
What People Say About Our Support
“I am very impressed by how easy Ruzuku is to use. And your support staff are really great. Miriam answered so quickly with just the right amount of problem-solving and empathy. You’ve clearly created a great culture there.”
Paul Banas
“I don’t feel like another number. Your team seems to truly care about the product and service. I feel very confident if there is a challenge, it will be addressed quickly and the resources available are invaluable.”
Julie Olsen, DPA
“I would like to thank you for providing the most amazing customer service and free, useful content out there. You guys are THE BEST. So happy I chose you over the other teaching platforms.”
Fiona Duncan
“Thank you for all your encouragement. I’m happy to know that the Ruzuku Team ‘has my back’ regarding the creation and delivery of one very important expression of my life’s work. I am at ease and content in that realization.”
Dave and Joby
Need help? Reach us anytime.